7 Proven Benefits Of Automatic Call Distribution In Efficient Call Routing
Modern call center has its purpose to not only provide connection between customers and customer service agents, but first of all, to make the issue
March 30, 2024
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Transforming Healthcare with Cloud Technology: Enhancing Patient Care
The healthcare industry is undergoing a profound transformation, driven by advances in cloud technology. By modernizing healthcare delivery, cloud computing is enhancing patient care in
March 15, 2024
What is a progressive dialer?
The progressive dialer is one of the auto dialers – specific software tools that are used to automate outbound calling processes during telemarketing campaigns. As
February 29, 2024
Exploring AI Applications: From Chatbots to Self-Driving Cars
Introduction to the Wide Range of AI Applications Artificial intelligence (AI) has transcended its origins as a theoretical concept to become an integral part of
February 15, 2024
Top Call Center KPIs
You can’t measure whether you reach your contact center objectives without setting up right Key Performance Indicators (KPIs). KPIs, even though they are often confused
January 31, 2024
Top 10 useful VoIP features for business in 2023
The use of VoIP phone systems offers many opportunities for modern businesses. We’re going to take a look at some of them below. Although many
December 30, 2023