What is a progressive dialer?
The progressive dialer is one of the auto dialers – specific software tools that are used to automate outbound calling processes during telemarketing campaigns. As
February 29, 2024
Blog
Exploring AI Applications: From Chatbots to Self-Driving Cars
Introduction to the Wide Range of AI Applications Artificial intelligence (AI) has transcended its origins as a theoretical concept to become an integral part of
February 15, 2024
Top Call Center KPIs
You can’t measure whether you reach your contact center objectives without setting up right Key Performance Indicators (KPIs). KPIs, even though they are often confused
January 31, 2024
Top 10 useful VoIP features for business in 2023
The use of VoIP phone systems offers many opportunities for modern businesses. We’re going to take a look at some of them below. Although many
December 30, 2023
How to measure call center performance
Such an important business department as call center just can’t work properly if there is no consistent strategy for measuring its call center performance and
November 30, 2023
Structure of the call center and its subdivisions
The call center structure has a strict hierarchy. Each employee is an integral part of the team. Only in this way it is possible to
October 30, 2023