Introduction to the Wide Range of AI Applications Artificial intelligence (AI) has transcended its origins as a theoretical concept to become an integral part of
You can’t measure whether you reach your contact center objectives without setting up right Key Performance Indicators (KPIs). KPIs, even though they are often confused
The use of VoIP phone systems offers many opportunities for modern businesses. We’re going to take a look at some of them below. Although many
Such an important business department as call center just can’t work properly if there is no consistent strategy for measuring its call center performance and
The call center structure has a strict hierarchy. Each employee is an integral part of the team. Only in this way it is possible to
Let’s get straight to the point. Solving problems from the first call is the main task of any remote consulting. Every entrepreneur knows that customer
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies