Glossary
A blocked call is a call that is blocked from reachioung out to the call receiver due to some reason. In individual use, this is mostly referred to proactive block of exact phone number from calling you, while in call center industry, blocked calls happen mostly due to high workload on inbound line or overload of the call center system.
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Perhaps you have ever wondered “What is telemarketing?” Well, we are here to satisfy your curiosity. Telemarketing is a type of direct marketing that involves
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies