Glossary
A blocked call is a call that is blocked from reachioung out to the call receiver due to some reason. In individual use, this is mostly referred to proactive block of exact phone number from calling you, while in call center industry, blocked calls happen mostly due to high workload on inbound line or overload of the call center system.
As the world anticipates the arrival of 6G technology, one of the key components driving this revolution is Massive Multiple Input Multiple Output (MIMO). This
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Satellite communication has revolutionized the way we connect, communicate, and navigate the globe. As technology continues to advance at a rapid pace, the future of
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies