Glossary
Call center management refers to the process of overseeing and optimizing the operations of a call center. It involves planning, organizing, and supervising the staff, processes, and technology to ensure efficient and effective customer service and communication. Call center management includes tasks such as workforce scheduling, performance monitoring, quality assurance, training, and resource allocation to meet customer service objectives and organizational goals.
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The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies