Glossary
Call recording is the process of recording incoming and outgoing conversations with the customers. Call recording is a law requirement in some jurisdictions.
Call recording isn’t only the law requirement in many jurisdictions, but it is also one of the most vital parts of call center quality assurance as listening to call recording allows to understand the imperfections in agent skills and performance and make needed changes in training program to adapt it to individual needs of the staff and improve their performance quickly.
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Satellite communication has revolutionized the way we connect, communicate, and navigate the globe. As technology continues to advance at a rapid pace, the future of
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies