Glossary
Computer Telephony Integration (CTI) is a name for all integration technologies that are used to integrate the telephony functions with the personal computers, including auto dialers, screen pops, and so on.
Computer Telephpny Integration is a vital technology that is used for almost all integrations of telephpny features with the computers. CTI covers such technologies as: screen popping – shows data about the call or/and recepient, automated dialing, call control, call transfers, and call center logging for users.
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Perhaps you have ever wondered “What is telemarketing?” Well, we are here to satisfy your curiosity. Telemarketing is a type of direct marketing that involves
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies