Glossary
Customer sentiment is a customer service KPI that points to customer emotions about your brand on certain stage of customer journey.
Instead of customer loyalty or customer experience, customer sentiment is only about customer emotions – whether they are positive or negative. Also, customer sentiment is measured for each exact stage of customer journey or even for a single interaction. It is also difficult from customer loyalty, as customer loyalty covers a signle customer journey stage, while customer can have negative sentiment about some interactions on this stage.
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies