5G and IoT: Revolutionizing Industries with Connected Devices
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Glossary
Idle Time (Available Time) is a call center metric that measures how many time agents have spent being free from any work, including answering calls and doing any other job responsibilities.
Idle Time (Available Time) is important metric not only to check out whether employees are sitting without work, but also to set up some call center algorithms, like intelligent call routing. For example, you can set up call routing with priority to route calls to agents who have the longest idle time among others.
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Satellite communication has revolutionized the way we connect, communicate, and navigate the globe. As technology continues to advance at a rapid pace, the future of
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies