Glossary
Intelligent Call Router is a system or algorithm used by call centers to forward customer calls to agents based on different parameters.
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
Perhaps you have ever wondered “What is telemarketing?” Well, we are here to satisfy your curiosity. Telemarketing is a type of direct marketing that involves
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies