Glossary
Intelligent Call Router is a system or algorithm used by call centers to forward customer calls to agents based on different parameters.
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Satellite communication has revolutionized the way we connect, communicate, and navigate the globe. As technology continues to advance at a rapid pace, the future of
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies