Glossary
Net Promoter Score (NPS) is a customer experience metric that shows the percentage of loyal customers who are ready to become brand advocates.
Net Promoter Score is one of four main components of Customer Experience (CX) that is used to measure the loyalty of customers and their willingness to advertise the brand to their acquintances and friends. Net Promoter Score is measured by specific customer surveys, which uses 1 to 10 score to measure whether customers are loyal or not.
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies