Glossary
Quality management is a totality of operations and processes to use for evaluation of product’s or service’s proper functioning. Inludes quality planning, quality assurance, quality control and quality improvement.
Quality management is one of the most importat internal business operations focused on improving prodcuts, services and customer experience. Quality management is a broad concept, which in context of call center industry is mostly known in the form of quality assurance, a process of evaluating agents’ knowledge and skills to meet industry requirements and customer expecatitions.
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Satellite communication has revolutionized the way we connect, communicate, and navigate the globe. As technology continues to advance at a rapid pace, the future of
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies