Glossary
Queue time is a call center metric that measures how much time customer spends waiting in a call queue.
Call center queue time is considered synonymous with a call center wait time, but it isn’t. Queue time refers only to the time that is spend in a queue, so it doesn’t cover IVR interactions, which can last for a few minutes or even for ten minutes and more. Nonetheless, queue time is the most dangerous time when it comes to call abandonment – users often quit calls when theyr are in a queue, especially if they to wait longer than 40 seconds.
As the world anticipates the arrival of 6G technology, one of the key components driving this revolution is Massive Multiple Input Multiple Output (MIMO). This
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Satellite communication has revolutionized the way we connect, communicate, and navigate the globe. As technology continues to advance at a rapid pace, the future of
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies