Glossary
Real-time management is the call center practice of reviewing agent performance on daily basis and listening to calls in real-time mode.
Real-time management is one of the most important modern call center management practices. In this case, call center management in real-time means that you have to spend some time every day to listen to live calls of your agents, call recordings and monitor agent performance in real-time mode.
As the world anticipates the arrival of 6G technology, one of the key components driving this revolution is Massive Multiple Input Multiple Output (MIMO). This
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The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies