Glossary
Real-time management is the call center practice of reviewing agent performance on daily basis and listening to calls in real-time mode.
Real-time management is one of the most important modern call center management practices. In this case, call center management in real-time means that you have to spend some time every day to listen to live calls of your agents, call recordings and monitor agent performance in real-time mode.
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies