The Future of AI: Trends and Predictions
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Glossary
Call script is a scenario of conversation that is used by agent to improve customer service and/or overcome customer objections during sales calls.
Call script is one of the most important toosl for customer service, as it helps agents to standartize service, resolve conflict situations, eliminate the risk of human errors and speed up the onboarding process.
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
Perhaps you have ever wondered “What is telemarketing?” Well, we are here to satisfy your curiosity. Telemarketing is a type of direct marketing that involves
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies