Glossary
Sentiment analysis (opinion mining) is a process of analyzing and evaluating of customer surveys, revies, feedbacks, and social media posts by using natural language processing, text analysis and biometrics.
Sentiment analysis is a new technology that msotly uses AI integration to determine the emotional status of any digital text, including customer comments, surveys, messages, etc. Sentiment analysis has strong potnetial for helping customer service teams manage customer experience and resolve conflicts or improve customer sentiment easily.
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The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies