Glossary
Sentiment analysis (opinion mining) is a process of analyzing and evaluating of customer surveys, revies, feedbacks, and social media posts by using natural language processing, text analysis and biometrics.
Sentiment analysis is a new technology that msotly uses AI integration to determine the emotional status of any digital text, including customer comments, surveys, messages, etc. Sentiment analysis has strong potnetial for helping customer service teams manage customer experience and resolve conflicts or improve customer sentiment easily.
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
Perhaps you have ever wondered “What is telemarketing?” Well, we are here to satisfy your curiosity. Telemarketing is a type of direct marketing that involves
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies