The 6G Revolution: Unleashing the Potential of Massive MIMO
As the world anticipates the arrival of 6G technology, one of the key components driving this revolution is Massive Multiple Input Multiple Output (MIMO). This
Glossary
Service Level in a call center is a customer service metric that shows correlation between Average Response Time and number of calls answered. Thus, there is service level industry standard – 80/20.
The golden rule of 80/20 is used in almost all call centers, and it can be transcribed as “80 percents of calls have to be answered within first 20 seconds since the call has been initiated”. Service Level in other industries works differently than it is in call center industry – it mostly refers to Service Level Agreement.
As the world anticipates the arrival of 6G technology, one of the key components driving this revolution is Massive Multiple Input Multiple Output (MIMO). This
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Satellite communication has revolutionized the way we connect, communicate, and navigate the globe. As technology continues to advance at a rapid pace, the future of
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies