Glossary
Process/workflow automation refers to the use of technology to automate and optimize routine business processes, tasks, or workflows. This includes using software tools and systems to replace manual processes, reduce the need for human intervention, and improve overall efficiency.
Automating workflows and processes can lead to significant benefits such as cost savings, increased productivity, reduced errors, and enabling employees to focus on strategic and high-value tasks.It is a key element of the digital transformation of organizations looking to optimize their operations.
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The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies