Glossary
Call barging is a form of call monitoring where a person who monitors the call enters conversation as its third participant. Thus, call barging is also a form of call escalation.
Call barging is the third call monitoring mode and is used only when situation is out of control and agent can’t handle it anymore, so the help of more experienced specialist is required. Call barging is also a solution for calls where customer is going to escalate a call, and supervisor uses call barging as proactive call escalation form. Thus, it helps to avoid conflict situations or even allows to resolve conflicts at their early beginning.
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies