Glossary
Call center is a specific department within an organization or separte outsourced unit that processes customer requests via phone calls. Call centers can be inbound, outbound,and blended depending on nature of calls they handle.
Call centers are widely spread across the world, and they are used for diverse purposes. In most cases, call centers are meant to provide customer service and assistance, but still there are numerous cold calling call centers which work with outbound calls only. One of the most popular options rgarding call centers is call center outsourcing – an option to get a rented call center which is run by separate company which provides it as a service on paid basis. This way is often chosen by businesses which want to save mony on labor costs or avoid huge expenses on setting up their own call centers. Still, companies which are scaling up often set up own call centers to provide growing number of customers with timely and qualitative service.
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