Glossary
Chatbot is an automated chatting system that allows users to communicate with itself as with a human agent in order to complete some actions or get customer service.
Chatbots exist in two types: some of them don’t operate AI (Artificial Intelligence) and operate as knowledge bases where user can use pre-designed prompts to interact with a chatbot, and others use machine learning or even natural language understanding (NLU), as for instance ChatGPT does. Chatbots are mostly used as customer assistants that provide information, help to resolve common customer issues and complete simple actions, like checking out delivery status.
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