Glossary
Customer retention is a customer service metric that points to how effectively an organization can retain its customers through long periods of time.
Customer retention is one of the most important customer service metrics by far, as most business now are focusing on retaining current customers, as it is just cheaper than acquiring new clients. Customer retention is directly proportional to customer churn. During last decade, it is even became popular to launch entire customer retention departments that are focused on building trustful relationships with customers.
As the world anticipates the arrival of 6G technology, one of the key components driving this revolution is Massive Multiple Input Multiple Output (MIMO). This
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Satellite communication has revolutionized the way we connect, communicate, and navigate the globe. As technology continues to advance at a rapid pace, the future of
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies