Glossary
The Customer Satisfaction Index (CSI) is a metric used to measure and evaluate the level of satisfaction that customers have with a product, service, or the overall experience they’ve had with a business or organization. It is typically expressed as a numerical score or percentage and is based on surveys, feedback, and customer responses.
A higher CSI score indicates greater customer satisfaction, while a lower score suggests lower satisfaction. The goal of tracking the CSI is to identify areas for improvement and to ensure that customers are content with the quality of products or services provided.
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies