Glossary
DID (Direct Inward Dialing) is a technology that is used to create virtual phone numbers that are used without being linked to physical phone lines. These numbers are needed to provide your employees with exact phone numbers to contact them, and another advantage is that those who call to DID phone number are not put in the queue.
DID (Direct Inward Dialing) is widely used in telecommunications to assign personal phpne numbers for employees and managers without purchasing additional physical phone lines. DID is synonymous with DDI (Direct-Dial-In), but second term is more used in Europe. DID numbers are beneficial for business as phone numbers that can be used as the main communication channel for those who need to contact your employees quickly, without being put in a queue or left alone with the IVR system. Such people include your VIP customers, business partners, associates,and so on.
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