Glossary
Employee coaching tools are tools used to train your employees, especially call center agents, in purpose to provide more qualitative customer service and consistent customer experiences. Employee coaching tools have different types and forms, depending on what are your needs and specifics of training programs.
Employee coaching tools may exist in different forms, including specific multifunctional platforms, educational applications, collaboration platforms, video meetings, webinars, lectures, group work between agents, one-to-one meetings with managers, questionnaires, quality assurance scorecards, and so on. The only thing that is required – such tools have to help agents improve their skills and knowledge about the product and main aspects of their work.
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