Glossary
Employee engagement is one of the most important internal contact center metrics that points to how enthusiastic are your employees about their work, current career status and other aspects of your cooperation. Employee engagement is a critical metric, because when it becomes too low, you will face numerous negative consequences.
Employee engagement influences numerous other aspects of business: it can both harm and improve customer satisfaction, customer experience, customer loyalty, customer sentiment, customer effort and customer retention. Thus, keeping your employee engagement rates high is a vital task for any call center manager. There are many ways to do so, but the main principle is simple: you have to pay attention to your employees, their feelings, and you have to work on improvement of the work conditions and internal atmosphere too.
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies