Glossary
Erlang Calculator is the tool that helps you to calculate the needed number of agents you require to handle your call volemus. It works easily: you have to use your peak call volumes and exepcted service level to get the result.
Erlang Calculator uses Erlang C formula, a formula developed by well-known Danish mathematician A.K.Erlang around a century ago. This formula doesn’t need to be described here, what you really have to know that all the inputs you require to get the result. They include: call volume (number of calls), time frame for this call volume, service level to be expected, average call duration.
As the world anticipates the arrival of 6G technology, one of the key components driving this revolution is Massive Multiple Input Multiple Output (MIMO). This
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Satellite communication has revolutionized the way we connect, communicate, and navigate the globe. As technology continues to advance at a rapid pace, the future of
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies