Glossary
Preview dialer is one of the auto dialers, or auto dialing modes, that is used to provide personalized service as this dialing mode offers to review customer card before and during the call.
Preview dialer is the slowest auto dialer, but the truth is it isn’t focused on cold calling at all. Preview dialer is used to contact current customers or hot leads, and its main advantage over other dialers is a feature to show pop up customer card from the CRM system with detailed customer data, so it helps agents provide exceptional customer service.
As the world anticipates the arrival of 6G technology, one of the key components driving this revolution is Massive Multiple Input Multiple Output (MIMO). This
The convergence of 5G and the Internet of Things (IoT) promises to revolutionize various industries by enabling seamless connectivity and real-time data exchange. This article
Satellite communication has revolutionized the way we connect, communicate, and navigate the globe. As technology continues to advance at a rapid pace, the future of
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies