Glossary
Preview dialer is one of the auto dialers, or auto dialing modes, that is used to provide personalized service as this dialing mode offers to review customer card before and during the call.
Preview dialer is the slowest auto dialer, but the truth is it isn’t focused on cold calling at all. Preview dialer is used to contact current customers or hot leads, and its main advantage over other dialers is a feature to show pop up customer card from the CRM system with detailed customer data, so it helps agents provide exceptional customer service.
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