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Quality monitoring (QM)

Glossary

What is Quality monitoring (QM)

Quality Monitoring (QM) is the process of defining and tracking various parameters to assess the quality of work tasks, compliance with standards, and improve the efficiency of business processes.

Quality Monitoring can be applied in various industries such as customer service, manufacturing, software development, and others. This process helps organizations not only identify and correct deficiencies, but also continuously improve their operations to ensure high quality in all aspects.

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