The Future of Wireless Technology: 5G vs 6G Explained
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
Glossary
Received calls are all calls that were received by call center within selected time period. Received calls don’t mean the same as answered calls, as some calls can be abandoned by callers.
Received calls are measured by call centers to analyze and forecast their inbound call volumes. In some industries, there are seasonal or even daily peak hours and downtimes, so the number of received calls can differ dramatically in a few hours. Thus, measuring received calls is a vital aspect of ensuring call center stable work.
Wireless technology has become the backbone of modern communication, driving innovations across industries and transforming our daily lives. As we continue to demand higher speeds,
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies