Glossary
SaaS (Software as a Service) is a concept that covers cloud software tools that are distributed by the develope through the Internet using the subscription model for payments.
SaaS (Software as a Service) is one of the most advanced ways to create and distribute software, because it idoesn’t require any physical hardware to be distributed and run, excluding PC itself. SaaS means that software is sold through the Internet based on subscription model, so you can also choose what features you need and how many accounts you require for your employees. This also affects the price, so there works a model called “pay for what you use”.
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The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies