Glossary
Workforce optimization is a totality of business practices and strategies focused on improvement of staff performance by implementing automation tools, staff management tools, data visibility, internal policies, service levels, training programs, etc.
Workforce optimization is particularly synonymous with workforce management as it is also focused on improving and streamlining call center staff performance and productivity. In most cases, it refers more to technological development, which means use of different automation and knowledge management tools to help staff show better performance rates.
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
Perhaps you have ever wondered “What is telemarketing?” Well, we are here to satisfy your curiosity. Telemarketing is a type of direct marketing that involves
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies