Glossary
Blended call center is a call center that handles both inbound and outbound calls. This means that this is the most advanced call center model. Bledned call center as a term often refers to call center software.
Blended call center as a solution has a long history, as since the development of an inbound and outbound call centers there has been a need to integrate the capabilities of both these call center solutions in one too. Blended call center software allows you to create agent groups for inbound and outbound phone line, which means one agents work with incoming calls, and others work with outgoing calls. Agents can be switched between the lines if there is such a need, for instance, in a case of increased inbound call volume.
Introduction to AI and Its Rapid Development Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a ubiquitous presence in our daily lives.
Challenges of Remote Work and the Need for Cloud-Based Productivity Tools Remote work has become the new normal for many organizations worldwide. While it offers
Perhaps you have ever wondered “What is telemarketing?” Well, we are here to satisfy your curiosity. Telemarketing is a type of direct marketing that involves
The Advantages and Disadvantages of Advanced and Cloud-Based Call Center Technologies