Glossary
Progressive dialer is an auto dialer that is focused on doing massive warm calls and processing current customer bases.
Progressive dialer, or Power dialer, it an auto dialing mode that is not used to do cold calls unlike Predictive dialer. Progressive dialer can be used by only one agent, it starts calling new contacts only when the previous call is over, and shows lower dialing pace than Predictive dialer, but on the other hand, it can’t cause dropped calls and often offers voicemail drop feature. Thus, the main purpose of Progressive dialer are warm calls.
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